Second Line Analyst Cape Town

Our client is seeking a highly skilled 2nd Line Service Desk Analyst to join their team within a regulated healthcare environment. This role requires strong technical capability, excellent communication skills, and a high level of professionalism when handling sensitive clinical and business-critical systems. Key Responsibilities Deliver services in line with the ITIL framework . Act as a single point of contact for end-user support across multiple communication channels. Quickly diagnose techn…