Head of Operations – Hotel, Spa & Restaurants

Cape Town, South AfricaFull-timeSeniorOn-sitePosted 23 Oct 2026

Job Overview

Recruitment Legends is hiring a Head of Operations in Cape Town for a client operating across hotel, restaurant and spa ventures — a hotel and spa alongside two restaurants (Careers24 2395003; permanent; advertised R80,000 – R110,000 per month). The role provides visible, disciplined and commercially responsible operational leadership across the hotel, spa and restaurants.

The Head of Operations translates approved strategy, budgets, service standards and priorities into daily execution, guest experience, a safe and well-maintained physical product, effective leaders and measurable operational results. Focus areas include holding the Executive Chef, Hotel Manager and Spa Manager accountable, managing operating performance within approved budgets, ensuring health and safety compliance and maintaining luxury service quality.

Key Responsibilities

• Convert approved priorities into practical plans, clear owners, measurable milestones and timely decisions

• Hold the Executive Chef, Hotel Manager and Spa Manager accountable for delivery, quality, hygiene and performance

• Maintain consistent service, presentation, cleanliness, complaint resolution and facility readiness across hotel, restaurants and spa

• Chair weekly Operational Senior Leadership Team meetings and lead daily operational morning huddles

• Manage operating performance within approved budgets, headcount, procurement limits and delegated authority

• Act as operational custodian of IT service requirements and Health & Safety implementation

• Coordinate preventative maintenance, repairs, work orders, asset protection and operational impacts of projects

Required Qualifications

• Degree or diploma in Hospitality Management, Hotel Management, Business Management or related field

• 8–10 years’ hospitality operations experience, including 3–5 years in a senior multi-department or general management role

• Experience spanning hotel, food & beverage and/or spa operations

• Proficiency in Microsoft Office (especially Excel), Opera PMS and Micros POS

• Experience with maintenance/work-order, guest-feedback, scheduling, stock-control and operational reporting tools

• Ability to lead senior managers, maintain luxury service standards, manage risk, control costs and read financial and guest data

Skills & Requirements

Hospitality OperationsHotel ManagementFood & Beverage OperationsSpa OperationsGuest ExperienceBudget ManagementCost ControlHealth & Safety ComplianceOpera PMSMicros POSMaintenance CoordinationTeam Leadership