Salesforce Operations Excellence Lead
Job Overview
Absa Corporate and Investment Banking is appointing a Salesforce Operations Excellence Lead in Sandton, Johannesburg (requisition R-15992290; full time; posted 27 October 2026; applications close 2 November 2026) to transform how the bank runs, governs and continuously improves its Salesforce Client Engagement Platform. This is more than an operations role: it builds a data-driven, AI-enabled capability that connects strategy, delivery, platform health, engineering, adoption and measurable business value under AI-first, data-first, automation-first, native-first and value-led principles.
The Lead establishes a Salesforce ‘Operations Brain Centre’ connecting strategy, programmes, engineering, releases, platform health, risk, adoption and ROI; designs and improves the end-to-end Salesforce technology operating model; links CIO commitments to OKRs, roadmaps and outcomes; drives excellence across DevSecOps, testing, security, releases and resilience; replaces retrospective reporting with telemetry and executive insight; and improves licence utilisation while reducing customisation and technical debt.
Key Responsibilities
Establish a Salesforce Operations Brain Centre connecting strategy, programmes, engineering, releases, platform health, risk, adoption and ROIDesign and continuously improve the end-to-end Salesforce technology operating model
Connect strategy and CIO commitments to OKRs, roadmaps, delivery, adoption and outcomes
Drive excellence across DevSecOps, testing, security, releases and resilience
Embed approved AI capabilities and automation into operations, reporting and controls
Replace fragmented, retrospective reporting with meaningful telemetry and executive insight
Improve Salesforce investment and licence utilisation while reducing customisation and technical debt
Build Salesforce capability through digital change, Trailhead learning and communities of practice
Required Qualifications
Bachelor’s degree or advanced diploma in Project Management, Strategic Management or related field10+ years across enterprise technology, operations, programme leadership, capability management or digital transformation
Experience leading complex Salesforce or enterprise cloud transformation
Strong knowledge of technology operating models, Agile and modern DevSecOps
Strong programme, portfolio, governance and value-realisation capability; experience using data, AI and automation in technology operations
CIB, regulated financial services or Pan-African/global experience advantageous
Skills & Requirements
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