Head of Business Analytics – Discovery Bank

Johannesburg, South AfricaFull-timeSeniorOn-sitePosted 28 Oct 2026

Job Overview

Discovery Bank, the shared-value bank built around the Vitality Money programme, is appointing a Head of Business Analytics at 1 Discovery Place, Sandton (posted 27 October 2026). The Head of Business Analytics leads DEL’s analytics capability – using data, insights and evidence to identify opportunities, solve business problems, improve customer experiences and support better decision-making across product, process and service design, partnering closely with Business Engineers and stakeholders to quantify problems, measure outcomes and ensure solutions deliver meaningful business value.

The role defines and leads the Business Analytics strategy and operating model aligned to Bank and DEL priorities, builds and grows a high-performing team of analytics professionals, and drives continuous improvement through process intelligence, journey analytics and AI – identifying optimisation, simplification and automation opportunities, building reusable dashboards, models and analytical products, and establishing the baselines and benefits-realisation frameworks needed to track performance and validate impact.

Key Responsibilities

• Define and lead the Business Analytics strategy and operating model aligned to Discovery Bank and DEL priorities

• Build, lead and grow a high-performing team of analytics professionals

• Use customer, process and operational data to proactively identify opportunities and establish performance baselines

• Analyse processes and customer journeys to identify inefficiencies, gaps and simplification, automation and optimisation opportunities

• Identify trends in large datasets and select appropriate models/algorithms to develop rich insights into customer behaviour

• Develop and manage reusable dashboards, models and analytical products on customer behaviour, operational performance and outcomes

• Drive AI adoption by embedding AI tools into analytics and design activities, identifying use cases and measuring value delivered

• Prioritise high-value strategic analytics initiatives while ensuring data quality, governance and compliance

• Drive implementation of key projects identified through analytics and present actionable, interpretable findings to the business

Required Qualifications

• Relevant degree in Informatics, Data Science, Statistics, Economics, Mathematics, Finance, Computer Science, Engineering or related analytical discipline

• Postgraduate qualification in analytics, data science, business, engineering or related discipline; process-improvement, analytics, AI or leadership accreditations advantageous

• 5–8 years’ experience in business, data or process analytics, including leading an analytics team or capability

• Advanced analysis of complex datasets with strong SQL or Databricks and advanced Power BI (or equivalent), Excel and PowerPoint

• Experience building reusable analytical products, baselines, performance measures and benefits-realisation frameworks

• Practical experience with AI-assisted analytics and generative AI tools (e.g. Microsoft Copilot) and responsible AI principles

• Process mining, experimentation/hypothesis testing, predictive analytics/ML and retail banking knowledge advantageous

Skills & Requirements

Business AnalyticsAnalytics LeadershipSQLDatabricksPower BIProcess MiningCustomer Journey AnalyticsBenefits RealisationGenerative AIHypothesis TestingPredictive AnalyticsData StorytellingStakeholder Influencing