Executives-Back-End / Blended / Customer Service-Email Chat Voice

JOB DESCRIPTION Document and assist in the resolution of customer complaints, escalating where necessary - ensure the complaints process is followed Produce and update procedural documentation to support new and amended services Undergo training to ensure you have comprehensive knowledge of Client systems and processes Support with supplier calls / meetings Proactively resolve issues for the company and the customer to ensure outstanding work is within agreed targets. Involvement in the plannin…