Loom
Portfolio
Customer Support Optimization & Helpdesk Management (Freshdesk)
Managed and optimized an omnichannel Freshdesk ticketing system to streamline customer support workflows, resolve complex inquiries, and maintain high service-level agreement (SLA) standards.
Zendesk Helpdesk Setup & E-Commerce Customer Support Structure
Configured and managed an enterprise-level Zendesk Support instance to centralize customer communications, manage retail accounts, and optimize ticket workflows.
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