Tech Officer: Technical Support

Business unit, Department, Reporting Business Unit: CPS Department: Field Services Reports to: Ops Manager: Onsite Operations (M/S6) Core Description Responsible for application and technical support to users at relevant client site/s. Identification, diagnosis and resolution of computer hardware, software, services, and applications Key Deliverables / Primary Functions Provide first-line and remote technical support to clients and field-based engineers. Log, update, allocate, monitor and close…