Tech Officer: Customer Engineer (FS)

Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Field Services Job grade OP1 Core Description To provide technical support for incidents arising from the hardware deployed in the stores. Key Deliverables / Primary Functions For Maintenance resources, timeously attend to Severity Level 1 type incidents and ensure resolution ‘first time’ without ‘return trips’. For Installation resources, actively be involved in all ‘first-time’ installations and project rol…