Tech Officer: Call Desk Consultant

Business unit, Department, Reporting Business Unit Operate Department ITOC Job grade/level OP2 Core Description Provides remote support and assistance to BCX clients. Determining root cause and finding appropriate solutions that satisfy the client’s needs Key Deliverables / Primary Functions • Remotely investigating technical issues for the client and providing resolution. • Following up on all outstanding queries timeously as per the SLA per client. • Redirecting any problems or incidents that…