Tech Officer: Call Desk Agent

Business unit, Department, Reporting Business Unit: Department: Job grade : OP2 Core Description Provide a service that will exceed the expectations of the Company’s customers – both external and internal and to ensure that the agreed standards in respect of length of incident, wrap up time, log-on time and updating of database are maintained while ensuring that the incident is directed to the correct channels. Key Deliverables / Primary Functions Accurate and timeous logging, updating and clos…