Team Lead (1st Line Support & Client Experience) (Somerset West Onsite) - Western Cape, Cape Town

ENVIRONMENT: A dynamic ICT Service Provider in Somerset West seeks a highly technical professional to fill the role of a Team Lead (1st Line Support & Client Experience) to deliver a predictable & seamless client experience. This will be achieved through: Rapid response and triage; High first-contact resolution; Clean communication; Disciplined escalation and Stable day-to-day operations. The ideal candidate must have 5 years relevant work experience in a similar role including hands-on leaders…