Senior Workforce Planner

Coactivate is currently looking for a highly motivated Senior Workforce Planner to join their team.PurposeResponsible for forecasting staffing needs, creating schedules, monitoring workforce performance, and ensuring the call centre has the right number of agents available to meet service level targets.Minimum Requirements Grade 12 Relevant Degree / Diploma 3 – 5 years’ workforce planning experience in a call centre. Strong Excel and reporting skills. Knowledge of call centre KPIs and workforce…