Senior Specialist CX and UX Designer

Duties & Responsibilities Shape, design, and guide customer and user experience strategies to solve complex problems. • Lead the development of complex, multifaceted business process solutions. • Ensure that SARS’ services are structured according to the needs, expectations, and behaviours of both customers and employees. • Provide thought leadership in embedding user- and human-centred design principles throughout the organization. • Drive user research and innovation initiatives to create imp…