Senior HR Partner, PXT ZAF

Cape Town, South AfricaFull-timeSeniorOn-sitePosted 6 Oct 2026

Job Overview

At Amazon, HR Partners (HRP) provide high-judgment HR support to managers across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. Amazon's People eXperience & Technology (PXT) team is hiring a Senior HR Partner for South Africa, based in Cape Town.

You will act as a trusted consultant to managers and senior leaders, work backwards from the voice of the manager, and drive large-scale initiatives using technology and simplified processes. Operating independently as a subject matter expert on regional programmes and policies, you will collaborate extensively with HR Business Partners, Employee Relations, Legal and others to deliver integrated people solutions.

A typical day spans coaching a manager through a sensitive performance conversation, analysing performance trends across teams, partnering on complex ER investigations and regional policy rollouts, and preparing strategic recommendations for senior leadership on organisational change.

Key Responsibilities

• Support managers and senior leaders through complex performance management cases, incl. PIPs and assessments, ensuring bias-free evaluations

• Lead employee relations: thorough investigations, grievance processes, policy guidance and compliance with SA labour legislation

• Drive change management and programme implementation with HRBPs and central teams, using data to advocate for process improvements

• Develop and implement HR policies aligned with local labour law and standardised, integrated processes

• Serve as strategic partner on ambiguous initiatives — define goals, inform senior-leader decisions and present recommendations through narratives and documentation

• Spot emerging trends from front-line visibility and improve manager capability and employee experience

Required Qualifications

• Bachelor's degree in business, HR or a related field

• Experience as an HR generalist (e.g. HR Business Partner or HR Partner) in a matrixed organisation

• Experience managing CCMA cases and Employee Relations within the South African legal framework

• Knowledge and practical application of South African Labour Law

• Fluent written and spoken English (CEFR C2)

• Preferred: presenting to senior leadership, coaching/consulting, country or regional HR programme delivery, project management and process improvement

Skills & Requirements

HR Business PartneringEmployee RelationsCCMA Case ManagementSA Labour LawPerformance ManagementWorkplace InvestigationsHR Policy DevelopmentChange ManagementManager CoachingPeople AnalyticsStakeholder ManagementProcess Improvement