Senior Enablement Manager (Nedbank Insurance)

Johannesburg, South AfricaFull-timeSeniorOn-sitePosted 16 Oct 2026

Job Overview

Nedbank Insurance is hiring a Senior Enablement Manager in Johannesburg (listed 15 October 2026) to own the design and optimisation of digital sales journeys (UX/UI and flows), ensuring platforms and processes enable conversion and support both life and non-life growth.

The role leads digital customer-journey design across web, mobile app, assisted sales and WhatsApp; finds friction and drop-off in sales funnels; and drives continuous improvement through customer insights, funnel analysis, A/B testing and data-driven decisions. The incumbent prioritises a structured digital-enablement backlog and partners with Digital, Martech, Technology, Product and Operations to deliver measurable experience and commercial outcomes.

Success is defined as improved digital conversion, reduced drop-off, a clear enablement roadmap tied to business impact, and stronger alignment between CX design and commercial objectives. Full-time; contact Nedbank Recruiting Team +27 860 555 566.

Key Responsibilities

• Lead design and optimisation of digital customer journeys across web, mobile app, assisted sales and WhatsApp

• Identify experience gaps, friction points and drop-off areas within digital sales funnels

• Drive continuous improvement via customer insights, funnel analysis, A/B testing and data-driven decisions

• Translate customer behaviour, channel performance and digital trends into practical enhancements

• Prioritise and manage a structured digital enablement backlog aligned to business value

• Collaborate with Digital, Martech, Technology, Product and Operations to deliver impactful experiences

• Support evolution of digital sales capabilities across life and non-life insurance products

Required Qualifications

• Matric / Grade 12 / National Senior Certificate

• Advanced Diploma / National 1st Degree; preferred NQF 7 in Digital Design, UX, Human-Centred Design, Marketing, Information Systems, Business or related

• Minimum 5 years in a digital sales journey or enablement role within financial services, insurance or digital commerce

• Proven UX/UI design and digital customer-journey optimisation experience

• Strong analytical capability in funnel analysis, user behaviour and conversion optimisation

• Experience translating customer insights into measurable design improvements

• Exposure to digital platforms, customer-facing technologies and cross-functional technology teams

• Ability to work with business stakeholders, product owners and technical teams

Skills & Requirements

Digital Sales EnablementUX/UI DesignCustomer Journey OptimisationFunnel AnalysisA/B TestingConversion OptimisationMartechInsurance ProductsWhatsApp ChannelsBacklog PrioritisationCross-Functional CollaborationData-Driven Decision MakingLife & Non-Life InsuranceStakeholder Management