Retentions Consultant: Business Insurance (Afrikaans Speaking)

Duties & Responsibilities Customer Service Provide a quality service to customers and brokers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer and broker problems. Customer Needs Clarification Set clear objectives for each call; use standard materials to make a presentation to the customer or broker; and ask relevant questions to evaluate the customer'…