Retentions Agent - May 2026

Job Purpose The Retentions Agent is responsible for contacting clients who have cancelled or are likely to cancel their fibre service, with the aim of reactivating their accounts. This role requires strong communication, persuasion, and relationship-building skills to effectively present product value, resolve concerns, and regain customer trust. Key Responsibilities Make high volumes of outbound calls daily to expired, cancelled, and at-risk clients. Re-engage clients by clearly presenting fib…