Process Improvement Practice Lead

Sandton, South AfricaFull-timeSeniorOn-sitePosted 13 Oct 2026

Job Overview

Nedbank Group Finance (GBS Project Budgets) is appointing a Process Improvement Practice Lead in Sandton to lead a large process engineering team and define the enterprise process strategy and roadmap. The role sits on the Manage Managers leadership pipeline within the Process career stream (REQ 148124).

The Practice Lead translates organisational priorities into a prioritised portfolio of process optimisation, standardisation, automation and transformation initiatives; establishes the process management framework, governance, standards and tools; and owns the material process register covering owners, dependencies, risks, controls and performance measures. The incumbent leads end-to-end process discovery and design across organisational boundaries and partners with senior executives, technology leaders and risk functions to secure decisions, funding and sponsorship.

Accountability includes benefits realisation, executive reporting on portfolio performance and material risks, and building process leadership capability through coaching and succession planning. Closing date 16 October 2026.

Key Responsibilities

• Define and execute the enterprise process strategy and roadmap across optimisation, standardisation, automation and transformation

• Establish and enforce the process management framework, governance, standards, methods, tools and decision rights

• Own and govern the material process register (owners, dependencies, risks, controls and performance measures)

• Lead end-to-end process discovery, design and optimisation across organisational boundaries

• Partner with senior executives, process owners, technology and risk/control functions to secure decisions and funding

• Define process performance measures and use data and operational intelligence to prioritise interventions

• Own the process improvement pipeline and benefits realisation approach with clear cases for change

• Direct and prioritise process resources across projects, squads and BAU within budget, quality and timelines

• Embed risk, compliance and control requirements into process design; remediate material process weaknesses

• Lead the Process function: accountabilities, demand/capacity, quality assurance and executive reporting

Required Qualifications

• Advanced Diploma / National 1st Degree (NQF essential)

• Preferred: relevant IT degree and/or Industrial Engineering and leadership qualifications

• Essential certification: Signavio certification through SAP

• Preferred: ABPMP (or similar BPM/process engineering) and TOGAF where relevant

• 11+ years’ experience in process leadership, process improvement or process engineering, including leading large teams

• Strong stakeholder management, business acumen, data analysis and process engineering skills

Skills & Requirements

Process EngineeringProcess ImprovementBPM GovernanceSignavioTOGAFBenefits RealisationStakeholder ManagementProcess AutomationOperational ResilienceTeam LeadershipExecutive ReportingRoot Cause AnalysisChange ManagementBusiness Acumen