POS Programme Manager – Retail Point of Sale Transformation

• Own programme scope, delivery governance, budget, supplier commitments and dependencies across POS workstreams

• Coordinate requirements for checkout, pricing, promotions, loyalty, returns and reconciliation with stores and central teams

• Manage dependencies across POS software, store hardware, networks, payment services, finance and data interfaces

• Govern test coverage and pilot acceptance, including transaction exceptions, recovery and connectivity scenarios

• Develop store deployment strategy, wave plans and readiness criteria with operations, training and field support

• Coordinate cutover, deployment communications and command arrangements; escalate trading and service risks

• Lead hypercare and rollout improvement, track benefits and transfer ownership to store and technology support

• Proven programme leadership on a retail POS implementation, replacement or significant upgrade

• Experience coordinating multi-store deployment, including pilots, rollout waves and stabilisation

• Understanding of retail checkout processes and dependencies (promotions, loyalty, payments, stock, financial reconciliation)

• Strong vendor management and governance across software, infrastructure, operations and support

• Experience planning releases around trading constraints and managing service continuity

• Executive stakeholder management; programme management certification and large national retail experience preferred