Multimedia Agent

To action, resolve or escalate a range of customer queries or complaints via various communication channels in a professional and customer centric manner and perform administrative functions relating to store maintenance and staff card reconciliations. Query Handling Handle a range of customer queries and/or complaints via various communication channels (e.g. inbound / outbound voice, email, WhatsApp, Facebook ,HelloPeter, etc.) Interpret and resolve queries by providing accurate account, produ…