Manager: Recoveries

• Maximise profitability by managing third-party costs, timeous follow-ups and appropriate recovery action

• Explore innovative recovery avenues by improving collection methods and streamlining processes

• Ensure quality and accuracy of outputs by checking direct reports’ work within turnaround times and policy

• Manage external stakeholder performance and costs against Service Level Agreements

• Meet financial and operational targets (provisions/impairments) via planning, budgeting, monitoring and action plans

• Manage staff performance through agreements, feedback, recognition and corrective action

• Mentor and coach staff on identified performance gaps; build capability through training needs analysis

• Maintain a capable high-performing team via career conversations, talent-grid principles and retention programmes

• Lead by example on Nedbank Vision and Values; manage onboarding of new employees

• Drive transformation, culture and client-service initiatives; support business-optimisation improvements

• Matric / Grade 12 / National Senior Certificate

• Advanced Diploma / National 1st Degree (NQF essential)

• Preferred: Bachelor of Laws (LLB) or related legal qualification

• 5–7 years’ proven experience in credit recoveries, collections, insolvency, legal recoveries or loss mitigation

• Knowledge of business administration, client service, financial accounting, governance/risk/controls, regulation, strategic planning and MI reporting

• Competencies: aligning performance for success, decision making, inspiring others, building partnerships, driving results, planning and organising