Key Account Manager

- Manage and own a portfolio of large, complex and/or high-value employer schemes in line with the account management segmentation model.

- Act as the senior relationship owner for key brokers and employers, building trusted long-term partnerships.

- Develop, execute and maintain strategic account plans, including retention strategies, growth opportunities and engagement roadmaps.

- Proactively manage scheme risk, renewals, benefit enhancements and escalations.

- Lead complex queries and escalations across client relationship partners, operations and specialist functions.

- Deliver insight-driven reporting, analysis and recommendations to brokers and employers.

- Facilitate strategic client and broker engagements, including quarterly and annual reviews.

- Drive retention and growth initiatives, including cross-sell and upsell across the employee benefits value proposition.

- Partner with business integration, analytics, actuarial, technical marketing and operations teams.

- Provide guidance and coaching to account managers where required.

- Contribute to continuous improvement of account management frameworks and service models.

- National Senior Certificate (Matric).

- Diploma or bachelor's degree in Business Management, Marketing, Finance, Employee Benefits, Insurance, Financial Planning, Commerce or related field advantageous.

- 5+ years' experience in account management, client relationship management or employee benefits consulting.

- Strong experience in Employee Benefits (Group Risk and/or Umbrella Funds), including complex schemes.

- Proven track record managing senior broker and employer relationships.

- Demonstrated experience in retention, renewals and strategic account planning.

- Advanced Microsoft Office skills (Excel, PowerPoint, Outlook).

- Experience with CRM, reporting and analytics tools advantageous.

- Strong commercial acumen, executive communication and stakeholder management skills.