IT Professional Intern (CPT & JHB)

Role Overview: To provide first-line technical support to internal and external users, ensuring timely resolution of IT-related issues, maintaining high customer satisfaction, and contributing to the overall efficiency and stability of the Service Desk. Role Responsibilities: Provide basic and 1st Response remote support troubleshooting to clients to resolve technical issues in line with SLAs. Reduce average ticket SLAs. Take incoming calls, assist if possible, or redirect to the correct person…