ICT Service Delivery Manager

The ICT Service Delivery Manager is responsible for the end-to-end ICT service delivery across the business, with specific accountability for 1st and 2nd line support. The role focuses on improving service consistency, responsiveness, and operational discipline across stores, head office, and support teams. Responsibilities Service Delivery Ownership Own ICT service delivery for 1st and 2nd line support. Act as single point of accountability for service performance. Ensure predictable and measu…