Customer Success Manager (Employer Accounts)

• Onboard new employers and recruiters and get them posting and hiring quickly.
• Run check-ins, resolve issues, and reduce churn.
• Feed customer insights back to product and growth.
• Track account health and renewal signals.

• 3+ years in customer success, account management or onboarding.
• Excellent written and verbal communication.
• Comfortable owning a book of accounts and a retention target.

• SaaS or recruitment industry experience.
• Experience with early-stage products where processes aren't fully built yet.

Proof of Position is a professional verification platform that helps candidates prove who they are and what they have achieved — and helps employers hire with confidence.

We are an early-stage, remote-first team building the trust layer for hiring across South Africa and beyond. You will join a small, fast-moving group where your work ships quickly and matters immediately.