Customer Service Agent (Insurance Contact Centre)

• Answer inbound calls and resolve customer queries about policies, claims and payments.
• Capture accurate information on the CRM system.
• Escalate complex issues and follow up to resolution.
• Meet quality and call-handling targets.

• Matric (Grade 12).
• Clear, professional spoken English; a second SA language is an advantage.
• Strong listening skills and a calm, helpful manner.

• Previous call centre or customer service experience.
• Familiarity with insurance or financial products.

Meridian Talent Partners is a South African recruitment agency connecting talented professionals with growing employers across the country. We recruit across finance, technology, sales, marketing, operations and more.

This role is with one of our client businesses; we manage the process end to end and keep you informed at every step. Apply once with your verified Proof of Position profile and we will match you to this and other suitable roles.