Assistant Manager - U.K Banking & Finance

JOB DESCRIPTION Role/Responsibility Manage teams and ensure quality and productivity targets are met Develop strategies on the floor for reducing attrition and improving employee satisfaction Team Management: Lead and manage a team of agents. Monitor and evaluate agent performance, providing coaching and feedback. Set clear team goals and Key Performance Indicators (KPIs). Conduct regular team meetings and create an open communication environment. Performance Monitoring: Track and report on tea…