Assistant Manager Operations Night Shift

Job Description Key Responsibility Areas: • Manage team performance • Provide effective coaching and constructive feedback to subordinates • Take customer service and escalation when needed • Holds team huddle/coaching session/goal setting/one on one as needed/required • Handles escalated requests and research answers posted by associates to ensure customer satisfaction • Reviews and analyzes performance data, creates action plans and monitors execution to ensure goals are met • Holds regular c…