Analyst - WFM

Job Description • Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reporting• This person will require strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a team environment.• WFM Tools Competency i.e., IEX, Aspect, Blue-Pumpkin.• Exposure to at least one of the Voice ACD tools like Avaya CMS, Nortel, Genesys etc.• Raising alarms about non-adherence to schedules• Raising prior alar…